People awaiting hospital treatment to get three weeks’ notice under NHS England plans

The Guardian — World
Published
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People awaiting hospital treatment to get three weeks’ notice under NHS England plans
Read the full story at The Guardian — WorldOriginal

Move inspired by customer service provided by online retailers such as John Lewis and Amazon

People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.

Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.

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